Shipping policy

Thank you for shopping with Close Encounters Apparel. We’re committed to getting your order to you as quickly and safely as possible.

All orders are processed within 2–5 business days (excluding weekends and holidays).

Because many of our pieces are made-to-order or produced in limited drops, processing times may be slightly longer during high-demand releases.

You will receive a confirmation email once your order has shipped, including tracking information.

Shipping costs are calculated at checkout based on your location and selected shipping method.

International Shipping

We currently ship to select international locations. Delivery times vary by destination and may take 7–21 business days.

Customers are responsible for any customs fees, duties, or import taxes required by their country.

Close Encounters Apparel is not responsible for shipping delays caused by:

Please double-check your shipping address before placing your order.

We are not responsible for lost or stolen packages marked as delivered by the carrier. If this occurs, please contact the shipping carrier directly.

If you need assistance, email us at: support@closeencountersapparel.com

Once an order has been placed, we cannot guarantee address changes. Please contact us immediately if you notice an error.